Guided Sightseeing Tour in Vancouver, Shannon Falls and Whistler

COMMUNICATION I had to call several times as I had a few questions I wanted to clarify. All times I had reached out to a rep from Bentley Tours & Charters Sightseeing Vancouver, they were very helpful. DAY-OF The pick-up for myself went smoothly. I have abandonment issues so I always arrive crazily early before scheduled appointment/date/pick-up just to make sure they don't miss them. During the drive and stops, our driver/tour guide (Jenny) provided enough commentary where the ambiance on the bus that never felt awkwardly silent or annoyingly too much - just right. Bonus: she has a nice voice so that's helpful. She provided our small group enough time at each stop and I am very satisfied with the time given to us. She was very informative and approachable. For someone working on a holiday, she was very sweet and nice and patient. OVERALL I would recommend this trip to anyone who is interested in seeing beautiful sights, pleasant guide and wants to take a nice relaxing exploration part of North Vancouver. Thank you Jenny!

Our guide was excellent. Very helpful and knowledgable. Very good at taking our pictures which was much appreciated. Excellent driver and recommended lots of restaurants in Vancouver. Scenery was outstanding

It is better to go Whistler using cheapest tour or public bus. this guy Fred did not stop at the scheduled places and only gave about 165 minutes in Whistler and was shouting as he wanted to give only 2.5 hours. The tour specifies at-least 4 hours. I see on Viator there are other cheap options, the tour company Bentley tours took the price of high end tour but gave the low end tour. I talked to folks in Vancouver and Banff and they told me the same.

Although there was poor communication between the tour guide/driver and the tour office staff involving the pick-up time which was delayed more than an hour due to traffic issues, the rest of the tour went well and on time. If not for that annoying glitch, we would have rated the tour "excellent." The tour guide/driver was very friendly and knowledgeable. We enjoyed his commentary and learned a lot as we toured Vancouver and then stopped at Horseshoe Bay, which was very picturesque. The drive along the Sea to Sky Highway was truly worth experiencing. The walk to get a closer look at dramatic Shannon Falls was perfect for stretching our legs. The time at Whistler was adequate to take the series of gondolas, enjoy the beautiful scenery from the summit, and still enjoy a relaxing lunch at the Village before returning to Vancouver. This was a varied and scenery-packed tour that allowed us to explore and appreciate Vancouver, Whistler, and points in between.

Great excursion, worth every penny.Comfortable van, we made three stops plus a bonus. Our guide John was absolutely fantastic. So knowledgeable and personable. He enhanced the trip greatly

I am still shocked at the experience we had. I use viator for trips and never came across something like this. Our van stopped at Stanley park, shortly after leaving the town and we got back after taking photos. Some travelers were still outside. The driver approached us and said that he is sorry to ask us to leave the bus and he will give us money for a taxi to go back to our hotel. The reason was those who were waiting outside have refused to travel with us. We refused to leave and then the driver gave the phone to us to speak to his boss who said that all passengers in the van want us to quit. Then I asked from one of the people who were already on the van, who said they have not said so. I told the "boss" that if other people didn't want to travel with us it is not our problem, but to arrange alternative transport for them without canceling our trip which we planned for the last day in Vancouver. Then he suggested us to wait for him to pick us up and do the tour. Although I did not agree to this, my friends did not want to continue. So we got off the bus and 4 others were also with us. The people who didn't want to continue with us hand shaked and thanked the driver and uttered offensive things to us. Later the "boss" came in a much better vehicle- Mercedes and profusely apologised. We initially thought of getting a refund and leave as we were so upset with the whole encounter. But as he was well mannered and polite we decided to continue. Later we learnt that those who want us out were Americans. The other group were Canadians- born in Philippines. We had 3 doctors (Sri Lankans) and one engineer (UK citizen - born in SL) in our group. We travel often and this was an unforgettable and extremely unpleasant experience. The utmost racism occured in a democratic country is beyond belief. The whole situation was handled very unprofessionally. Throughout our holiday, we all were deeply disturbed emotionally. I wish to apologise for the long review, but we do not want anybody else to go through a similar experience. We also took an Alaskan transfer from Whittier to Anchorage and at the very onset, the driver announced that people belonging to many nationalities, cultures and religions travel in the bus and everybody has to treat co- passengers equally and with respect, I would like to suggest to add a similar clause in your site terms and conditions- and if somebody thinks they are above other human beings, they should leave, not the others.